Graphic Design FAQs

 

What graphic design services do you provide?

Pretty much everything. We can help you with:

How does your design process work?

First of all, you need to explain what type of graphics do you require (for print or digital use) and if possible provide us with similar projects that will show us your vision. After a short brief, and initial design concepts, you will be able to pick one that you want to go ahead with and adjust it to your final needs. The completed project will be sent to you via email or an external file-sharing service.
Information that you will provide during the initial brief will definitely speed this process up.

What is my involvement in the process?

The most important input is always the design brief. It will let us understand your requirements, target audience, the purpose of your design and how you want to use it. Without those details, we won't be able to finish your project on time.

How will I receive my design files?

You will receive your compressed design files via email or an external file sharing service e.g. wetransfer.

In what format will I receive my designs as?

For vector files, we will provide you with .AI, .EPS, .PDF and .JPG file. For raster files, you will receive .JPG, .PNG and .PDF file.

Will the artwork be our property?

Yes, the artwork we've designed for you will always remain your property as long as the final payment has been received and your order completed.

What is the turnaround time?

It depends on the size of the project. It can take anywhere from 1 to 10 working days for most design projects. If you need a design urgently, please contact us and we can help you out.

When will I Pay?

For all small projects and designs, we always need upfront payment. For more advanced projects and complex artworks 50% deposit is required before any design work will commence. The final payment should be made when your files are ready to be sent to you.